Frequently asked questions

Do I require a Telkom line in order to join Wicotel?

No, we are an independent network with our own masts and we operate independently, so no landline is required.

I have existing network equipment / modems / grid antenna on the roof. Can this be re-used?

We always re-use existing equipment and see how we can save the subscriber money. You would require a grid antenna to connect to our high-site (mast),  an existing ADSL / 3G modem can be re-utilised to distribute the wifi only. If you already have a compatible grid antenna, we would gladly re-program it or trade it in for another grid with the correct frequency.

Do I fall within Wicotel's coverage area?

Currently we span about 120 square kilometers in the far north eastern area of Pretoria. This includes but is not  limited to:

Boekenhoutskloof, Kameelfontein, Kameeldrift, Leeuwfontein, Baviaanspoort, Derdepark, Doornpoort, Montana, Rynoue, Buffelsdrift, Spioenkop, Waverley, Villieria & Rietfontein.

Coverage Map – This map serves as a guideline only. Please complete coverage request form to confirm coverage.

Please fill in the form below with your GPS coordinates and we will advise you if your area is covered: 

Your Name (required)

Your Email (required)

Your Telephone number (required)

GPS coordinates

Your Address

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Does Wicotel provide voice / telephone line?

 

Unfortunately we are not providing a Plain Old Telephone System (POTS), but countless providers exist on the internet where you could alternatively sign up for Voice Over IP(VOIP) or Fax Over IP(FOIP) services.

What is the fair usage policy?

You can view our fair usage policy here: Fair usage policy

Kilo Bytes Per Second VS Kilo Bits Per Second

What is the difference between Kilo Bytes Per Second (KB/s) and Kilo Bits Per Second (kbps)

How big the file(file size) or how much space a file occupies in the hard disk measured in terms of KiloBytes (KB upper case “K” and upper case “B”).

In computing terms the upper case “K” stands for 1024. 1024 is computed from 210 (2 to the power of 10). 2 denote the number of characters in the binary system which is used to store data in the disc (ones and zeroes).

Other abbreviations: mega, giga and terra also use the base as 1024,

1KB (KiloByte) = 1024 Bytes (approximately 1000 Bytes)

1MB (MegaByte) = 1024 KB (approximately 1000 KiloBytes or 1 million Bytes)

1GB (GigaByte) = 1024 MB (approximately 1000 MegaBytes or 1 billion Bytes)

1TB (TerraByte) = 1024 GB (approximately 1000 GigaBytes or 1 trillion Bytes)

Measure of data transfer speed: kbps?

Data transfer speed over the networks (including the internet) is calculated in terms of bits per second: kilobits (small case “b”). The higher the kbps i.e. more the bits transferred per second, more the speed, faster the network/connection. Here k stands for 1000 ( 103)

1 kbps (kilo bits per second) = 1000 bits per second

1 Mbps (mega bits per second) = 1000 kilo bits per second.

1 Gbps (giga bits per second) = 1,000 mega bits per second.

ISP bandwidth and download speed

Confusion is most commonly caused by the similarity of KB/s and kbps when it comes to internet bandwidth and download speed. Consumers often complain that their ISP promised 512kbps connectivity but they are not able to download any file at 512 KB/s. They fail to notice the difference in cases of the units and therefore think their ISP is cheating them or offering them poor quality service. As mentioned earlier data transfer speed are always calculated in terms of kilo bits per second (kbps) so an ISP connectivity of 512 kbps promises of transfer of at the max 512 kilo bits per second.

On the other hand, file size measure is always in Kilo Bytes and thus download speed are always calculated based on how many Bytes per second are downloaded and Kilo Bytes per second (KB/s). KB/s and kbps are not interchangeable.

A connection of 512 kbps can never achieve a download speed of 512 KB/s. To calculate the maximum download speed of a “X kbps” connection, use the formula below.

Download KB/s speed = (Kb/s value*1000) /8)) / 1024.

I.e. For a connectivity of 512 kbps

kbps value * 1000 = 512 * 1000 = 512000

512000 / 8 = 64000

64000 / 1024 = 62.5 KB/s

Theoretically an internet connection of 512 kbps bandwidth can download at a speed of 62.5 KB/s

or

multiply the kbps value with 0.1220703125 to get the KB/s value.

512 kbps * 0.1220703125 = 62.5 KB/s.

Internet connectivity Download speed (approx)
512 kbps 63 KB/s
1 mbps 122 KB/s
4 mbps 488 KB/s
10 mbps 2560 KB/s

The download speed mentioned is approximate because they will vary (always reduce) by 15 – 20% due to network signal loss, computer hardware overheads etc. So for realistic, real world figures always reduce 15 – 20% from the computed KB/s download speed.

NEED SUPPORT

We pride ourselves on a fast and efficient turnaround time, ensuring that our clients have optimal up-time. Our business is to make sure that our clients’ internet runs smoothly and effectively, every day.

Click on the link below to create a support ticket, one of our support staff contact you shortly.

Do you have a product related question, please submit the form below.

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